Electronic Health Record (EHR) Services

EHR Hosting

BRIDGE’s EHR hosting is a web-based service that can be a great option for health centers and clinic organizations with limited operational capacity.

Our hosting services provide 99.99% uptime for optimal business continuity, efficiency, and productivity, while reducing the burden and expense of maintaining a complex EHR system and necessary infrastructure to support it.


  • System monitoring and patching
  • System upgrades
  • 24/7 Help Desk support
  • Uptime and capacity reporting
  • Firewall, anti-virus, and anti-malware protection
  • Vulnerability scans
  • Disaster recovery

Support and Maintenance

BRIDGE’s team of EHR experts do the heavy lifting to efficiently maintain your EHR system, so you can focus on caring for patients. BRIDGE offers services for all EHRs with a focus on NextGen and Epic systems.


  • End user support and administration
  • Application configuration
  • Seamless upgrades and patches
    • Virtual and onsite go live support
  • Medication/formulary updates
  • ICD-10 CPT code updates
  • Application job monitoring
  • Ancillary/third-party vendor application management
  • Performance optimization
  • Database optimization


  • Workflow optimization and efficiency
  • Customized training materials for each client
  • Library of educational reference material
  • Training (EHR, Practice Management, and Patient Portal modules) for end-users, providers, and system administrators

Customization and Development

BRIDGE’s Health Informatics Team supports the design, development, documentation, and maintenance of your EHR template library and manages upgrades to future versions.

BRIDGE collaborates with you to customize your EHR to support your practice, providers, and workflows in compliance with industry standards and best practices.


  • EHR template development and customization
  • SQL stored procedure customizations
  • Application optimization
  • Value-based model/APM template development

Reporting and Analytics

Our team works with you to design and implement custom reporting and analytics solutions to make the right information accessible when you need it.


  • Report creation, management, and delivery
  • Data integration from multiple sources
  • Scalable reporting solutions for operations and regulatory requirements
    • Value-based models
    • MIPS/Promoting Interoperability (formerly Meaningful Use)
    • UDS reporting
    • California Dept. of Health Care Access & Information (HCAI)—formerly the Office of Statewide Health Planning & Development (OSHPD)
  • Custom SSRS and Crystal reports


The BRIDGE Health Informatics Team works to ensure smooth EHR, Practice Management, and Patient Portal implementations that focus on streamlining processes to improve patient care.

Our ambulatory and ancillary application implementation services include:

  • Optimization assessments
  • IT readiness assessment and gap analysis
  • System build, design and configuration
  • Detailed work plan that outlines the scope, approach, task, deliverables, staffing, and project management
  • Data conversion/extraction/migration
  • Ancillary application implementation
  • Third-party integrations
  • Comprehensive testing
  • Tailored training and support

Supported NextGen Applications

  • Care Guidelines
  • Electronic Dental Record (EDR)
  • Entrada Mobile Application
  • PxP Patient Portal
  • Virtual Visits

Other Supported Ancillary Applications

  • Apteryx XVWeb Dental Imaging Software
  • Background Business Processor (BBP)
  • Clinical Updates (SureScripts, eRx, drug interactions)
  • DocASAP
  • eMedApps Smart Visit
  • InstaMed
  • Instant Medical History (IMH)
  • Intelligent Medical Objects (IMO)
  • Patient Self-Scheduling (PSS)
  • Waystar